Our salon is committed to providing a relaxing atmosphere.

The following policies are intended to enhance everyone’s experience with us.

 

We recommend that you arrive 15 minutes prior to your reservation to ensure a complete and relaxing experience and to allow time to fill out any necessary personal information.

 

Arriving late for your reservation may require us to shorten the length of your service or reschedule your reservation. If you are running late for your reservation, please call us and let us know and we will do our best to accommodate you.

 

Cancellation Policy:

We strive to provide our guests with the highest quality service and therefore must protect the time of our service providers and respect other guests’ scheduled appointment times.

 

All services are by appointment and require a credit card on file.

 

We kindly ask for a 24-hour cancellation notice for all services. Canceling or rescheduling less than 24 hours before your appointment will be subject to a minimum fee of 50% of your scheduled services charged to your card on file.

 

Same Day Cancellation & No Shows are extremely difficult to fill in and will be subject to a fee of 100% of your scheduled services charged to your card on file.

 

Same day starts at midnight until the scheduled appointment time. Guests that cancel the same day or no show may be required to place a deposit on future appointments.

 

We understand emergencies happen, so in these rare cases cancellation charges will be reviewed and decided upon by management.

 

To reschedule or cancel your reservation, please call us directly at 763.416.7775. Unfortunately, we cannot accept cancelations via online booking or text.

 

Late Appointment Policy:

If you think you will arrive late to your appointment, please call us. We will do our best to accommodate your late arrival, however this is not always possible, and we may need to reschedule part or all of your services to avoid interfering with the next guest.

 

As a courtesy, all appointments made more than 24-hours in advance will be confirmed via email, text or phone call.

 

 

Wedding parties of four or more

In an effort to accommodate all of our guests, we require a credit card or gift card on file for bridal party reservations along with a $150 deposit, which is redeemable towards your services the day of your wedding. If you must cancel, please notify the Bridal Concierge at least two weeks or more prior to the event to receive a full refund, and please note that a cancellation fee will be charged. Cancellations after two weeks or missing the reserved appointment will result in a credit card charge or 50% of the total estimated service fees. 18% gratuity will be added to all bridal party reservations of 4 or more.

 

NOTE: No refunds on services after you leave the salon.

 

General

For the comfort of all of our guests, we kindly ask that you do not bring small children and infants into the salon and spa unless they have a reservation. Please keep all cell phones and conversations discrete while receiving and waiting for your service.

 

Gratuity

Gratuity is not included in your service fee and is left to your discretion.

 

Our Guarantee

If for any reason you are not completely satisfied with your service or experience, please let us know. We will do everything we can to make it right.

 

Returns

taj salon & spa will gladly accept returns of any un-opened or minimally used products within 14 days of the purchase date with a valid receipt for an exchange or in-store credit. All gift cards and clearance items are non-refundable.